1.1. The purpose of this document “General Terms and Conditions for Online Ordering” is to govern the rights and obligations of the seller and the buyer in connection with the online distribution of ISIC/ITIC/IYTC.

1.2. Cards are sold by eduverify GmbH, Marxergasse 24/2, 1030 Wien, Austria. Registration number: FN 573114 s
Registry court: Bezirksgericht Wien

1.3. Cards purchased through the website are issued directly by eduverify, not by schools or other institutions.

1.4. eduverify issues these GTC for applicants for (holders of) the following cards:

• ISIC International Student Identity Card
• ITIC International Teacher Identity Card
• IYTC International Youth Travel Card

1.5. These GTC are intended solely for purchases made through an online ordering application for the issuance of cards that are operated by eduverify.

1.6. eduverify is not required to enter into a contractual relationship with a card applicant (holder), unless the necessary information and documents are submitted and other specified terms and conditions are met. Holders must comply with the terms and conditions for the issuance of cards pursuant to Article 5, as the main purpose (essence) of a card is to identify its holder in accordance with the specified terms and conditions.

1.7. The contractual relationship shall be governed by these GTC and the Rules for the use of cards. Prior to entering into a contract, holders are also required to read the Privacy Policy. All parts of the contract are set out in Article 11. By applying for a card, holders declare that they have read all the legal documents before entering into the contractual relationship, understand the provisions thereof and have no questions. Any questions prior to purchase (and any other subsequent requests) will be answered by using the following contact details of the Seller:

Branch: eduverify GmbH, Marxergasse 24/2, 1030 Wien, Austria.

Email: hallo@isic.at

Telephone: +49 (0)40 - 41 46 49 0

1.8. These GTC are valid from 1 June 2026. eduverify may amend these GTC if necessary - see Article 11 of these GTC for more information.

eduverify: 
eduverify GmbH, Marxergasse 24/2, 1030 Wien, Austria. (Registration number: FN 573114 s, Registry court: Bezirksgericht Wien), which acts as the Seller and is referred to as “eduverify” or the “Seller” in these GTC.

Rules: 
Rules shall mean the Rules for the use of cards that are available here.

Privacy Policy: 
Privacy Policy shall mean the Privacy Policy that is available here.

GTC: 
GTC shall mean these General Terms and Conditions for Ordering; the GTC shall form an integral part of any contract concluded pursuant to these GTC.

ISIC App Terms of Use: 
ISIC App Terms of Use shall mean the ISIC App Terms of Use that are available here.

ISIC App Privacy Policy: 
ISIC App Privacy Policy shall mean the ISIC App Privacy Policy that is available here.

Website: 
Website shall mean http://isic.at

Card: 
Card shall mean any card with an international ISIC, ITIC or IYTC license that is issued by eduverify pursuant to these GTC.

ISIC: 
International Student Identity Card.

ITIC: 
International Teacher Identity Card.

IYTC: 
International Youth Travel Card.

Digital Card: 
Digital Card means the Card displayed in the mobile application. The digital card is made available to a holder/buyer in the ISIC App after a card is purchased.

Plastic Card: 
Plastic Card shall mean a physical card that may be ordered by holders/buyers with their Digital Card. A plastic card shows selected parameters and may also feature an RFID chip. It is not possible to purchase a plastic card separately - it is always an integral part of a digital card, as the digital card is the basis of the product.

ISIC App: 
The name of the mobile application that is used to display the digital card and offers other optional features.

Holder: 
A holder of any card; and/or an applicant for any card. An applicant shall be both a eduverify customer and a buyer of a card; such individuals shall be referred to as “holders” or “buyers” or “card applicants” in these GTC.

Personal Data: 
Summary of specific personal data of a card holder necessary for the issuance of a card.

3.1. A card holder can only be an individual. A card may be purchased by an individual or legal person; however, the relevant contract is always concluded for the benefit of a specific individual.

3.2. The description of a card and its features are included in the Rules. The use of a card is governed solely by the Rules; by purchasing a card, the holder agrees to comply with the Rules. eduverify may unilaterally amend the Rules in accordance with the procedure set out in the Rules. By purchasing a card, the holder agrees to the provisions.

3.3. Procedure for concluding a purchase contract:

1. A person interested in becoming a cardholder may submit their application for a specific card here.
2. Before placing an order, each person is required to verify their compliance with any and all of the conditions for the issuance of a card pursuant to Article 4 of these GTC, failing which the order may be automatically rejected.
3. An order shall be placed at the moment an application is duly received. No order shall be binding without confirmation from eduverify. eduverify may reject an order if it does not contain the specified information or attachments. eduverify may also reject an order if it cannot be fulfilled for technical reasons, for reasons on the part of suppliers or other people. If possible, on the part of eduverify and agreed with the buyer, an order may be processed at a later date, as agreed by and between the parties.
4. A purchase contract shall be concluded at the moment an order that contains all the necessary information and attachments is confirmed by eduverify.
5. A purchase contract is confirmed electronically by sending an email delivered to an email address specified by the buyer.
6. In the event that an order is incomplete, the contract shall not be concluded until the buyer has supplied all the necessary information, personal data and other documents foreseen by these GTC.
7. The detailed procedure for each card is explained in Article 7 of these GTC.

3.4. Subject matter of the concluded purchase contract:

1. The subject matter of the purchase contract is the purchase of a card, in line with the preference of the buyer (who may only choose those cards that correspond to the buyer’s status), which is in the form of a digital card, with a plastic card available as an optional extra.
2. The subject matter of purchase is digital content, specifically a digital card, the function of which is to identify the holder. The subject matter of purchase is not the ability to claim discounts or benefits.
3.  In addition to the scope of the concluded purchase contract, a card (digital card) shall also serve – through online confirmation of the holder’s identification or status - as a tool for utilizing discounts and benefits according to the terms and conditions of eduverify. The provision of discounts and benefits is not the subject matter of the purchase contract. Discounts and benefits are subject to change, and the buyer is required to periodically review the database of discounts.
4. When using their cards, holders undertake to comply with the Rules.
5. The buyer agrees to pay for the ordered card, comply with these GTC and the Rules, and eduverify agrees to make the card (in line with the confirmed order) available to the buyer within the ISIC App upon payment.
6. The buyer acknowledges that the digital card can only be displayed in the ISIC App after the buyer registers in the ISIC App. A buyer without a mobile device or with a device that cannot download the ISIC App has the ability to use the digital card via the mobile website m.isic.org. The buyer acknowledges that the ISIC App is operated by the ISIC Association.
7. The seller may adjust individual discounts and benefits due to cancellation by their providers or due to other material reasons.
8. These GTC and other annexes, as foreseen by Article 11, shall form an integral part of the purchase contract. eduverify may unilaterally amend individual annexes in accordance with the procedures set out therein.
9. The subject matter of the purchase contract, i.e. the relevant card, is accurately depicted when placing an online order, has the standard design of an ISIC/ITIC/IYTC and individual parameters. The designs, Rules for the Use of Cards, as well as other information are publicly available on the website https://isic.at. The buyer has a clear understanding of the design and performance. As a rule, all cards are non-transferable.

3.5. Information about the functionality of digital content, including technical protection measures:

1. The digital card represents digital content and, as such, is provided solely to the buyer.
2. To ensure full functionality, it is necessary to download the ISIC App to a smartphone, tablet or iOS or Android device and activate the ISIC App. The digital card can only be displayed in the ISIC App of the holder/buyer. A holder/buyer without a mobile device or a device on which the ISIC App cannot be downloaded, has the ability to use the digital card via the mobile website m.isic.org. eduverify shall not be liable for any malfunction in the absence of sufficient hardware or recommended software.
3. An Internet connection with sufficient speed is required to download the ISIC App; eduverify shall not be liable for any malfunction in case of low Internet connection speed.
4. 100% uninterrupted functionality is not guaranteed; the operator of the ISIC App has the right to perform routine maintenance, which is usually carried out with prior notice. Furthermore, eduverify shall not be liable for server or Internet outages or third-party attacks; however, the operator will always make an effort to fix the problem. The operator may intervene in connection with unexpected events and suspend the functionality of the content and the ISIC App for a limited period of time. The operator may modify the design, features or system of the ISIC App and the Website without prior notice.
5. The operator makes every effort to protect the relevant content and has taken the following measures to do so: https://www.isic.org/about/terms-of-use/
6. holders/buyers are required to protect their access credentials and not to disclose them to third parties; furthermore, they shall not open hyperlinks in messages from unknown senders (or in messages from known senders that seem suspicious at first sight) or download unverified or illegal software, and they shall use antivirus software on their devices and periodically change their passwords and properly update any software.
7. The seller is not required to provide updates to the digital content. The seller shall ensure the buyer is provided with updates that are necessary for the relevant object to retain the features as set out in these GTC upon receipt and that the buyer is notified of their availability, namely:
   1. For a period of two years, where the digital content or digital content service is to be provided continuously over a period of time under the purchase contract were agreed that the digital content or digital content service is to be provided for a period of more than two years (throughout that period);
   2. For as long as the buyer can reasonably expect, where the digital content or digital content service is to be provided on a one-off basis under the purchase contract; this shall be assessed according to the type and purpose of the object, the nature of the digital content or digital content service and taking into account the circumstances at the time of the conclusion of the purchase contract and the nature of the obligation.
8. The buyer shall promptly perform all available updates.
9. In case the buyer fails to perform an update within a reasonable time, the buyer shall have no rights under any defect arising solely as a result of the failure to update. This shall not apply if the buyer has not been advised of the update or the consequences of not performing such update or has performed the update incorrectly due to shortcomings in the instructions. If the digital content or digital content service is to be provided continuously for a specific period of time under the purchase contract and a defect becomes apparent or occurs within the period of time pursuant to subsection vii hereof, such digital content or digital content service shall be deemed to have been provided defectively.
10. In case the subject of purchase is an object with digital properties and if, according to the purchase contract, the digital content or digital content service is to be provided continuously for a specific period of time, the buyer may invoke a defect in the digital content or digital content service that becomes apparent or occurs within a period of two years from the date of acceptance. If the performance is to be carried out for a period of more than two years, the buyer shall have the right under any defect that becomes apparent or occurs within such period. If the buyer has rightfully invoked a defect with the seller, the period for invoking defects shall not run for the period during which the buyer cannot use the object.

3.6. Simplified purchase:

1. In case of a repurchase by a buyer, who used a card of the given type immediately prior to the purchase and the buyer is identified through the eduverify systems, it is not necessary to provide certain documents for identification.

4.1. The price of the card amounts to EUR 18,00 incl. VAT.

4.2. The price of the plastic card amounts to EUR 5,00 incl. VAT.

4.3. The price of postage in case of delivery of the plastic card is 1,50 incl. VAT.

4.4. The price shall be due and payable either immediately or within no more than 30 days in case of bank transfers – based on the payment type. If payment is overdue and not made within 30 days after an order, the contract may be terminated.

4.5. In case a plastic card is resent (due to non-delivery, non-acceptance, addressee not identified at the place of delivery, etc.), the postage shall be charged accordingly to the delivery service selected by the Buyer.

4.6. The price shall be payable in advance. Cash on delivery is not possible.

4.7. In the event that the buyer fails to meet the requirement for the issuance of the card, the amount paid will be refunded to the account from which the payment was received at the earliest possible date. If the buyer’s account is held with a bank abroad, the buyer shall bear the full cost of refund to that account (the cost of the transfer will be deducted from the refunded amount).

4.8. eduverify does not accept cash or checks; payments made contrary to the agreed provisions may not be traced or may be traced at increased costs which may be charged to the buyer.

4.9. eduverify reserves the right to require payment in advance or to restrict available methods of payment on a case-by-case basis.

4.10. There are no costs for the use of remote means of communication in the case of online ordering of cards.

4.11. Methods of payment:

1. Card payment 
   Card payments are executed through the system of Paypal Smart / stripe. After creating an order, the buyer is redirected to the bank’s secure payment gateway, where the buyer enters all the required data. If the transaction is authorized, the payment takes place immediately.
2. Apple Pay payment 
   Apple Pay payments are similar to card payments. After creating an order, the buyer selects Apple Pay from the list of payment methods. The buyer then selects the payment card stored in the Apple Pay settings and confirms payment of the order (Face ID, Touch ID or password). The Apple Pay payment method is executed through the system of stripe.
3. Google Pay payment 
   Google Pay payments are similar to card payments. After creating an order, the buyer selects Google Pay from the list of payment methods. The buyer then selects the Google account, under which they wish to make the payment. The buyer confirms the payment and completes it using 3D Secure authentication, if applicable. The Google Pay payment method is executed through the system of stripe.
4. PayPal payment 
   PayPal payments are similar to card payments. After creating an order, the buyer selects PayPal from the list of payment methods. The buyer is then redirected to the PayPal website, where they log in to their account. In the PayPal account environment, the buyer selects a payment card and confirms the payment. After being redirected back to the payment gateway, the buyer is shown the status of the payment. Following a successful payment, information about the payment is also sent to the buyer’s email. The PayPal payment method is executed through the system of Paypal Smart.
5. Bank transfer 
   This is a classic bank transfer with no third-party payment provider involved. After an order is submitted, the buyer needs to settle the payment via their (online) banking.

4.12. There are no additional fees charged for using individual payment methods.

5.1. The right to receive a card is subject to the fulfilment of the terms and conditions set out in these GTC.

5.2 The buyer acknowledges that the terms and conditions for the issuance of ISIC, ITIC and IYTC are defined on the basis of the international rules for the issuance of identification cards specified by the ISIC Association and eduverify.

5.3 Exceptions to the aforementioned terms and conditions can only be granted in cases approved in writing and for important reasons discussed with eduverify. There is no established right to an exemption, and it can only be granted for compelling reasons.

5.4 By accepting GTC, the buyer declares that all the data and information provided are true, complete and accurate and that the buyer (holder) meets the terms and conditions for the issuance of the ordered card, as specified below in these GTC.

5.5. Ordering ISIC:

1. A buyer who meets the terms and conditions foreseen by this section shall be entitled to an ISIC. These provisions apply to German and foreign nationals, regardless of where they are studying in Austria or abroad.
2. There is no age restriction for applying for an ISIC.
3. Attendance at the educational institution must amount to at least 15 hours per week for a minimum of 12 weeks.
4. Students currently attending a state or private higher education institution.
5. Individuals attending a school in the primary, lower secondary or upper secondary level (Hauptschule, Realschule, Gymnasium, Gesamtschule or recognised private institution) during the current school year. This also includes special schools and evening schools.
6. Individuals who are undergoing vocational training and attending a vocational (technical) school.
7. Individuals attending a language course. The above-mentioned hour requirement also applies here.
8. Students on leave of absence with a certificate of enrolment.
9. Students at a preparatory college with a certificate of enrolment.
10. Doctoral students with a certificate of enrolment.
11. Trainees (as part of a two-phase academic training programme).
12. For example, the following persons are not eligible to receive an international ISIC card: Those not eligible for an ISIC card include participants in programmes that do not lead to vocational training, such as: guest students, participants in adult education centre (VHS) courses, FsJ/FöJ participants, individuals on voluntary placements or work placements (provided they are not students), and au pairs, who are unfortunately not eligible for an ISIC card.
13. Validity: 1 year from the date of issuance or until the end of the relevant month of the following year, as appropriate.
14. In case of minors, for whom it is not possible to check their eligibility to ISIC by checking an identity document confirming the buyer’s age (identity card / passport), the proof of applicant’s age shall be provided by their legal guardian.
15. A student certificate, which the buyer attaches to their order of the ISIC, must state the current semester/ term/ school year. The certificate must contain all the specified particulars, specifically the Buyer’s name and surname, date of birth and especially the part concerning the confirmation of studies (exact name of the school or college, as appropriate, stamp of the school, signature of the competent person or electronic signature, date of issuance of the certificate).
16. All documents and supporting evidence submitted by the buyer must be legible.
17. eduverify shall be entitled to additionally request the buyer to provide the original student certificate from the buyer’s school.

5.6. Ordering ITIC:

1. A buyer who meets the below terms and conditions shall be entitled to an ITIC.

   The ITIC card may be purchased by teachers from all types of schools, higher vocational colleges or universities, as well as other educational institutions. Details regarding the teacher’s status and the requirements for issuing the ITIC card are set out in Article 4.12 of these regulations. The ITIC card has no age restriction.

2. Validity: 1 year from the date of issuance or until the end of the relevant month of the following year, as appropriate.
3. A certificate, which the buyer attaches to their order and which is part of the ITIC application form, must state the current semester/ term/ school year. The certificate must contain all the specified particulars, specifically the buyer’s name and surname, date of birth and especially the part concerning the certificate of employment and status (exact name of the school, stamp of the school, signature of the competent person, date of issuance of the certificate).
4. All documents and supporting evidence submitted by the buyer must be legible.

5.7. Ordering IYTC:

1. A buyer who meets the below terms and conditions shall be entitled to an IYTC.
2. A buyer shall only be eligible to IYTC until the buyer reaches the age of 31.
3. In case of minors, for whom it is not possible to check their eligibility for IYTC by checking an identity document confirming the buyer’s age (identity card / passport), the proof of applicant’s age shall be provided by their legal guardian.
4. Validity: 1 year from the date of issuance or until the end of the relevant month of the following year, as appropriate.
5. All documents and supporting evidence submitted by the buyer must be legible.

6.1. The buyer is required to provide only complete, accurate and true information, supporting documents, and personal data. Any false information or falsification thereof may be considered a crime and will be reported to the relevant authorities.

6.2. The buyer undertakes to notify the seller of any changes in their personal data. Similarly, the buyer is required to report any changes regarding the status under which a card was Issued.

6.3. Any attachments that are sent and documented must be legible and in the specified format and size.

6.4. If necessary, the seller may verify any information or request additional verification from the buyer.

6.5. Verification of eligibility to a card:

1. The seller reserves the right to verify the buyer’s eligibility to the ordered card according to the terms and conditions defined in Article 5 of these GTC, depending on the type of the ordered card.
2. The buyer’s right to purchase a particular card is derived from a student status, etc. – based on individual cards.
3. The seller may also carry out retrospective checks and withdraw a card in case of any incorrect or false statement made by the buyer.
4. In the event the seller identifies any discrepancy, inconsistency between an order and the documents sent and submitted, student status in case of ISIC, pedagogic/academic staff in case of ITIC or any other discrepancy when verifying the buyer’s eligibility to a card, the seller reserves the right not to issue such card.
5. In the event the buyer provides any misleading, false or otherwise misrepresented information that could lead to the unauthorized issuance of a card, the seller may claim the costs incurred in connection with processing of the relevant order in the amount of the price of the ordered card.

6.6. Verification / proper identification of the buyer:

1. The buyer acknowledges that a card serves as an identification card; therefore, eduverify must take extra care in connection with the proper identification of the Buyer as well as the related identity check and verification of accuracy of the data provided by the buyer, including the corresponding photograph.
2. Buyers may voluntarily choose between two options for their identification and verification of accuracy:
   1. The buyer purchases a card online and comes to a eduverify branch in person (address: Grindelallee 41, 20146 Hamburg), where the buyer presents their identity card (or another identity document recognized by the eduverify Rules) for the purpose of their identification. In this case, no copy or scan of the identity card is made.
   2. The buyer purchases a card online and gives their consent to eduverify to verify their identity using a copy (scan) of the buyer’s identity card. The copy (scan) is made solely by the buyer. Use of this option is strictly voluntary and based on the buyer’s consent. In this case, the buyer agrees to the use of a scan (copy) of their identity card, solely for the purpose of verifying their identity. Verification of identity includes the verification of the photo on the card against the photo on the identity card, as well as the verification of details of the card against the details on the identity card. After this verification, eduverify will securely destroy the copy (scan) of the identity card immediately.

7.1. The buyer undertakes to provide any and all personal data and other information truthfully, completely and accurately. The buyer shall be liable for any damage caused by incorrect information, errors, etc.

7.2. The buyer shall be identified according to these GTC. In case the buyer is already a eduverify customer identified by the system on the basis of the buyer’s email address the buyer acknowledges that they will be automatically identified and the necessary data for the purchase of the card is prefilled and assigned to their order (“identified Buyer”). An identified buyer pursuant to Section 6.6 of these GTC may edit and change the prefilled data in the order; however, the buyer will then be treated as an unidentified buyer in respect of the order.

7.3. An identified buyer may only be required to provide the following (depending on the relevant card type):

1. Student certificate to order the ISIC;
2. Certificate of employment to order the ITIC.

7.4. By entering their email, the buyer agrees to the “abandoned basket” functionality, which means that eduverify will remind them of the unfinished order 3 times over the next 14 calendar days after the order process is interrupted. The buyer may refuse this by sending a request to the contact details in accordance with these GTC and/or by using the link in the order reminder email.

7.5. If an ISIC is purchased for a person under 7 years of age, the order may only be placed by such person’s legal guardian. In this case, a buyer shall be the legal guardian, who enters their personal data into the system as well as the necessary data for the purchase of the holder’s card. The legal guardian must also verify their identity with an identity card and fill in the mandatory personal data.

7.6 A previously provided photograph of an identified buyer can only be used for a maximum of 5 years from the date of the first order. After five years, the identification process must be repeated.

7.7 In case the buyer is not identified according to the provisions of Section 7.2, the detailed ordering procedure shall be as follows:

7.8.1. Ordering procedure for the ISIC:

1. On the first page of the order form, the buyer selects “ISIC”. The buyer fills in their name, surname, contact email address and telephone or mobile number. The buyer then enters their date of birth and specifies a school that is included among the educational institutions listed in the Rules in Article 4. Subsequently the buyer uploads a scanned student certificate, their photo as well as a scan of their identity card (or passport, as appropriate). It is necessary to agree to the GTC to complete the order.
2. If the applicant is under 7 years, the buyer (legal representative) first fills in his/her/their following details: name, surname, contact e-mail and telephone or mobile number. Next, the buyer fills in the applicant's details: first name, last name, date of birth, e-mail (can be identical to the buyer’s e-mail), telephone or mobile number (can be identical to the buyer’s e-mail). The buyer then selects the applicant's specific school. Subsequently, the buyer uploads a scanned student certificate of applicant's studies as well as a photograph of the applicant. Next, the buyer uploads his/her/their identity document (ID or travel document) and a personal document of the applicant (Health Card, ID or passport). In order to complete the order, it is necessary to agree to the GTC.
3. The buyer also has the option to order a plastic card with their digital card. 
4. Once the form is completely filled out, the buyer must check and confirm everything. Next, the buyer chooses the method of payment for their card according to Article 4 of these GTC. Once the payment is completed, an email is sent to the buyer confirming the completed order.
5. The buyer may confirm the order without uploading some of the required documents; however, the buyer undertakes to upload them within 30 days of the order confirmation or the last change to the order, as appropriate.

7.8.2. Ordering procedure for the ITIC:

1. On the first page of the order form, the buyer selects “ITIC”. The buyer fills in their name, surname, contact email address and telephone or mobile number. The buyer then enters their date of birth and specifies a school. The buyer then uploads a scanned certificate of employment, their photo as well as a scan of their identity card (or passport, as appropriate). It is necessary to agree to the GTC to complete the order.
2. The buyer also has the option to order a plastic card with their digital card. 
3. Once the form is completely filled out, the buyer must check and confirm everything. Next, the buyer chooses the method of payment for their card according to Article 4 of these GTC. Once the payment is completed, an email is sent to the buyer confirming the completed order.
4. The buyer may confirm the order without uploading some of the required documents; however, the buyer undertakes to upload them within 30 days of the order confirmation or the last change to the order, as appropriate.

7.8.3. Ordering procedure for the IYTC:

1. On the first page of the order form, the buyer selects “IYTC”. The buyer fills in their name, surname, contact email address and telephone or mobile number. The buyer then enters their date of birth and uploads their photo as well as a scan of their identity card (or passport, as appropriate). It is necessary to agree to the GTC to complete the order.
2. The buyer also has the option to order a plastic card with their digital card. 
3. Once the form is completely filled out, the buyer must check and confirm everything. Next, the buyer chooses the method of payment for their card according to Article 4 of these GTC. Once the payment is completed, an email is sent to the buyer confirming the completed order.
4. The buyer may confirm the order without uploading some of the required documents; however, the buyer undertakes to upload them within 30 days of the order confirmation or the last change to the order, as appropriate.

8.1. The provisions of this article shall only apply in relation to a buyer who is also a consumer. A consumer is any person who enters into a contract with or otherwise deals with a business outside the scope of such person’s business activities, outside the scope of their employer’s activities and/or outside the scope of their independent professional activity.

8.2. The provisions relating to digital contract are set out in Section 3.

8.3. The contact details that consumers can use are as follows:

• eduverify GmbH, Marxergasse 24/2, 1030 Wien, Austria
• Email: hallo@isic.at
• Telephone: +49 (0)40 - 41 46 49 0

8.4. The purchase contract is concluded in German, is stored in electronic form with the seller and is not publicly accessible.

8.5 The technical steps in connection with the conclusion of the purchase contract are described in Article 7 of these GTC and include the following steps:

1. Select a card;
2. Complete an order in a proper and complete manner;
3. Read these GTC at any time during or prior to the process;
4. Check the order and the data entered;
5. Data may subsequently be modified, and any errors may be corrected; a binding confirmation of the order is next and the order is submitted, where appropriate;
6. Together with the binding confirmation of the order, a consumer must read these GTC and truthfully declare that they have done so by ticking the appropriate box;
7. Receipt of the order is then confirmed;
8. The order is subsequently confirmed by the seller, which leads to the conclusion of the purchase contract.

8.6. The seller is not bound by any code of conduct in relation to the buyer.

8.7. Invoking defects: The seller shall be liable to the consumer to ensure that the actual conditions of use of cards correspond to the purchase contract, including these GTC. If this is not the case, the consumer may seek remedy, reasonable discount or withdraw from the contract. The seller is not required to comply with the request, if the buyer knew about the defect or failed to notify it without undue delay. Where defective performance is being addressed, the buyer is required to provide the necessary assistance. The claim shall be resolved without undue delay and in any case within 30 days.

8.8. Right to withdraw from the contract without cause: The consumer has the right to withdraw from the purchase contract without cause within fourteen (14) days. This period shall start from the date of receipt of the goods; where the subject of the purchase contract is the delivery of several types (items) of goods, the period shall start from the date of receipt of the last delivery of such goods. The period for withdrawal from the purchase contract shall be deemed to have been observed if the consumer sends a notice to the seller's contact details during the period of withdrawal that they are withdrawing from the purchase contract. The consumer cannot withdraw from the contract in the cases specified in Section 1837 of the Civil Code.

8.9. The contract may be terminated (by withdrawal or termination) solely in the manner specified in this Article and in Article 12 of these GTC.

8.10. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

9.1. The card and its renewals are delivered exclusively electronically. The buyer acknowledges that the digital card can only be displayed in the ISIC App after the buyer has activated a profile in the ISIC App. A buyer without a mobile device or a device on which the ISIC App cannot be downloaded, has the ability to use the digital card via the mobile website m.isic.org.

9.2. The ordered digital card will be made available to the buyer in the ISIC App once all the eligibility conditions relating to the card have been met and no later than five business days from the date on which the funds, corresponding to the price according to the concluded purchase contract, are credited to the seller’s bank account.

9.3. The ordered plastic card will be delivered to the buyer within 14 days after the digital card is made available in the ISIC App and the funds corresponding to the price according to the concluded purchase contract are credited to the seller’s bank account.

9.4. The seller shall not be liable for any delivery delays caused by the carrier.

9.5. Delivery methods:

1. Digital card – electronic delivery;
2. Plastic card – via the shipping company Deutsche Post.

10.1. The ISIC is generally provided as a digital card with a 12-month term, unless a different term is specified during the ordering process. The card is provided digitally following successful completion of the order and, if necessary, after verification of the customer’s eligibility.

10.2. Additionally, the customer may purchase a plastic card, if offered. The plastic card is a supplementary physical version of the digital ISIC and does not extend the card’s term. Its validity corresponds to that of the digital card.

10.3. In the event of technical issues with the digital card, incorrect card data, or defects in the plastic card, the customer may contact our customer service (hallo@isic.at, +49-(0)40-414649-0). Justified defects will be remedied in accordance with legal regulations, in particular through data correction, re-issuance of the digital card, technical rectification, or replacement of the plastic card.

10.4. Errors resulting from incorrect information provided by the customer, as well as loss, theft, or damage to the plastic card after receipt, are not considered defects, provided we are not responsible for these circumstances. A replacement card may be offered in these cases for a separate fee.

10.5. The benefits and partner offers associated with the ISIC may change during the term of the agreement and are in part provided by third-party providers.

10.6. The customer’s statutory rights regarding defects remain unaffected.

11.1. Contract term: The buyer acknowledges that by ordering a card the buyer enters into a “Contract for the Purchase of a Card”, whereas these GTC form an integral part of such contract. The contract is a fixed-term contract concluded for the period of validity of the relevant card. The period of validity can be found on the buyer’s card and in the ISIC App.

11.2. Content of the contract: The Contract for the purchase of a card consists of the following components: order (accepted and confirmed by eduverify) and the following annexes to the contract that form an integral part thereof:

1. General Terms and Conditions for Ordering – this document that governs the rights and obligations in connection with purchases of cards;
2. Rules for the Use of Cards – these rules set out obligations in connection with the use of cards and are available here;

(Hereinafter collectively also referred to as “annexes to the contract”).

11.3. Cancellation by the buyer: Even if an order is sent and confirmed, it can still be cancelled before a payment is made by sending an email to hallo@isic.at (to cancel your order, please include your name and surname, order number, date of birth and type of card ordered).

11.4. Unilateral changes to contractual documents of eduverify: A concluded contract may be amended by agreement of the parties (by agreement of eduverify and the Buyer), but also by changes to the contractual documents that form annexes listed in Section 11.2; these annexes may be amended unilaterally by eduverify as follows:

1. Annexes may in particular be amended in case of amendments to the applicable legislation, need for an amendment due to technical reasons, due to changes resulting from changes in the product (provision of new features, change of existing features, etc.), and due to other material reasons.

2. The effectiveness of changes shall only affect newly concluded purchase contracts, unless such changes are notified to the buyer and the buyer does not withdraw from the contract within seven days of the notification of the changes on the grounds that the Buyer does not agree with the changes.

3. The buyer shall not be entitled to a refund of the card price in case of the buyer’s withdrawal from the contract due to a unilateral change to the annexes, unless the change implies a restriction of the services directly linked to the use of the card as an identifying digital card.

11.5. Termination of the contract by the Buyer: The buyer may cease to use a card at their request at any time. Therefore, the buyer may terminate the contract for the use of a card, which also contains these GTC, without cause as follows:

1. The buyer may send a written notice “Termination of the Contract for the Use of a Card” or another similar notice to the eduverify contact details specified in Article 1 of these GTC.
2. The notice of termination shall be effective within 30 days of its receipt; however, not before the plastic card is returned, without which the termination cannot take effect.
3. As of the effective date of termination, the option to use the relevant card as a form of identification expires, together with the possibility to use discounts, perks or benefits that are provided with the card, as a bonus to the concluded agreement.
4. In the event the buyer terminates the contract without cause, the buyer shall not be entitled to a refund of the purchase price, price of shipping or any other financial consideration.

11.6. Request for cancellation of a Card by the Buyer: The buyer or holder (as appropriate) may, at any time, request the termination of the possibility to use their card (identification card, Digital ID) or to utilize the discounts and benefits that the card holder qualifies for upon proving their status. In case of this request, eduverify shall proceed in a similar manner as in case of the termination pursuant to Section 11.5 of these GTC.

11.7. Withdrawal from the contract by the Buyer: The buyer has the right to withdraw from the contract in cases foreseen by the applicable legislation. If the buyer is a consumer, the buyer’s withdrawal shall also be governed by Article 8 of these GTC.

11.8. Termination and withdrawal from the contract by eduverify:

1. eduverify is not entitled to terminate the contract without cause by giving notice.
2. eduverify has the right to withdraw from the contract in cases foreseen by the applicable legislation. A material breach of the contract by the buyer shall include, but not be limited to, the following:
   1. Breach of the contract, its annexes and/or these GTC;
   2. Threat caused to an information system of eduverify by the buyer or from the buyer’s equipment;
   3. Failure of the buyer to comply with the buyer’s security obligations with respect to the device on which the card is located;
   4. Violation, abuse or circumvention of the Rules for Use of Cards;
   5. False or misleading statements by the buyer;
   6. Damage caused by the buyer to eduverify.
3. Furthermore, eduverify has the right to withdraw from the contract or cancel an unconfirmed order, as appropriate, in the following cases:
   1. The buyer has sent an order for a card to eduverify, but has not paid for the order by the agreed due date and has not remedied the situation within one month of eduverify’ request;
   2. The buyer has sent an order for a card to eduverify, but the order is not complete, i.e. it does not contain all mandatory information, personal data and particulars for the issuance of the selected Card according to the contract, including annexes thereto, and the buyer has not remedied the situation within one month of eduverify’ request;
   3. In case an order for a card is cancelled for one of the aforementioned reasons and payment has been made, the amount of the price will be refunded to the buyer’s account within two weeks of the cancellation.
4. In the event eduverify withdraws from the contract for the reasons set out in the provisions of the above subsection ii, the buyer shall not be entitled to claim a refund of the purchase price.

12.1. In the event the buyer loses or finds a card, the buyer is required to follow the Rules.

12.2. When using a card, including its security, the holder undertakes to follow the information in these GTC and the Rules without reservation.

12.3. Complaints procedure:

1. The buyer has the right to lodge a complaint with the Seller.
2. The seller has authorized a person to receive complaints; this person shall receive complaints by email at hallo@isic.at.
3. The seller shall always confirm the registration of the complaint electronically.
4. In case of recurring complaints, the authorized person is responsible for discussing the issue with their supervisor.
5. The seller shall handle complaints without undue delay and in any case within 30 calendar days.
6. The buyer shall be informed about the way the complaint is handled electronically, always within the period specified in the first sentence of this provision. In case it is necessary for the effective exercise of buyer’s rights, the Seller shall inform the buyer about any other rights.

13.1. These GTC do not apply to any sale or issuance of cards other than on the website by eduverify.

13.2. In case a card was issued at a school or other organization, the buyer shall assert their rights and claims with the institution where the card was purchased or obtained.

13.3. In case of any ambiguity regarding the interpretation or use of a card, the buyer shall contact eduverify using the contact details specified in Article 1 of these GTC.

13.4. In other matters that are not expressly agreed, the relationship between the seller and the buyer shall be governed by the Bürgerliche Gesetzbuch (BGB), as amended.

13.5. The buyer shall read these GTC carefully and, in the event the buyer does not understand any provision, to contact eduverify using the contact details specified in Article 1 of these GTC.

13.6. The buyer will receive the purchase contract and these GTC by email upon conclusion of the purchase contract.

13.7. The following annex forms an integral part of the contract and these GTC:

1. Rules for the Use of Cards